Frequently Asked Questions

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FAQ’S


1. Do I need an appointment? 

You do not need an appointment to come and look at our dresses as long as we’re not serving customers, but we do ask that you make an appointment to try on any dresses. This will ensure that you have exclusive use of our changing facilities during your 90 minute appointment.

2. Is there parking near the shop? 

There are lots of spaces available in the side roads of the shop at Pudsey. There are also a number of buses that stop right outside the store.
Otley parking is limited, if you cannot park on the main road there is free parking at the local Sainsbury’s for upto 3 hours.

3. What Sizes do you stock? 

All of our samples are from a size 10-24 so we will have a number of dresses for you to try on, if you are within this range.

4. What should I bring for an appointment?

Just yourself and a smile. The best thing is to come with an open mind and a willingness to experiment and play with different styles. Underwear wise – a strapless bra and undies in white are best but again not essential

5. When should I start looking for THE dress? 

We advise anything from 9 months to a year. A brand new gown will take anywhere between 3 – 6 months to make for you. With this in mind we then need to add 6 – 8 weeks for alterations and a little bit of wiggle room just in case. So ideally with time to shop around we suggest 12 – 18 months before the wedding

6. What are alterations for and will I need them?

Most of our gowns will come in standard sizes. This means when you order you dress you will measured for that dress and sized according to the specific size chart that matches that specific dress. With this is mind to make sure that you look amazing on your big day you will most probably need some alterations with a seamstress. In store our seamstresses will ensure the length of your dress is perfect as well as the fit. Other alterations can be made also so that you do not need to wear a bra and can loop the train up for the evening – we can discuss this is store with you at the time of order

7. Can I bring my Mum and a group of friends with me to help choose my dress? 

Yes, our aim is to offer an inviting, relaxed and friendly atmosphere. Choosing your wedding dress should be fun and we hope to make it an enjoyable experience. Sometimes, it’s better just to bring one or two people whose opinion you really trust and value rather than involving too many people with conflicting ideas. Remember your dress should be a surprise for friends on you big day.

8. I’m getting married in two weeks and haven’t got my dress yet, can you help me? 

We will certainly try! With a variety of gowns available in store to try off the peg, there is a good chance we will be able to help.

9. How do I know what style will suit me?

Don’t worry; many brides are perplexed as to what style is right for their shape and size. Our experienced and friendly staff are able to offer honest expert advice and will soon help you find a style that’s right for you. We want you to feel relaxed and enjoy the whole wedding dress experience regardless of shape, size or budget.

10. Do you only do white wedding dresses?

Most wedding dresses have more than one colour option, typically Most offer Ivory, white and usually one other option such as champagne, blush, latte etc. All off our dresses display the colour options available on the tag
 
11.How long before the wedding do I need to order?
 
Delivery times vary between 3 to 6 months. On top of this we need to allow for alterations.  I would recommend 6 to 9 months as a minimum.  Many designers offer a rush cut but this comes at an extra charge.  If you are short of time it is always worth asking us as we will do our utmost to help.
 
12. What should I wear for an alteration appointment?
 
It’s best to wear pale coloured underwear, and a strapless bra is often a good idea. As a courtesy to other brides who wish to try on the gowns, we would appreciate it if you don’t wear strong perfumes.
 
13. When will my dress arrive?

We usually have dresses delivered about 3 months before the wedding so that we have time for alterations.
 
14. Is my wedding dress insured?
 
As members of the British Retail Association we offer free insurance through them, covering your wedding dress up to the value of £1000.  If your wedding dress costs more than £1000 then we suggest you take out a top up policy.
 
15. How do I transport my wedding dress?

Your wedding dress will come in a Bridal Gown bag or alternatively you can bring a duvet cover which are excellent for large wedding dresses.  If you are travelling abroad we can offer travel boxes and we will pack your wedding dress for you.
 
16. Can I bring my own shoes and accessories?

Of course you can, but at your own risk.  We do have a selection of shoes available, but if you have special requirements it may be wise to bring a pair of shoes of the heel height you intend to wear.
 
17. When do I have to pay?

Payment is 50% with the order and the balance when your dress arrives.
 
18. When will the fitting take place?

The first fitting is when the dress arrives, then it depends upon how much alteration is required. We usually do the alterations 6 weeks before the wedding as brides tend to lose weight just before the wedding, and this prevents alterations being done twice.
 
18. What do I have to bring with me for my final fittings?
 
It is essential that you wear underwear you intend to use on the day and the heel height of shoes you will be wearing.
 
19. How much can a dress be altered?
No more than two sizes are recommended. Alterations are not included in the dress price. 
 
19. I have a small bust; what styles will suit me?

Look at wedding dresses which have detail over the bust area; this will make your bust look bigger.  Sweetheart necklines draw the eye up and down thereby giving the illusion of a wider chest.  We can also add padding to cups if you want to look larger.
 
20. I am getting married abroad in the sun what will work?

Avoid a very heavy dress: it will cause problems in the packing and will be too hot to wear. Check if the fabrics of the bridal gowns you are looking at crease badly. No amount of careful packing will be able to prevent a very creasy fabric from doing so. Mikaella wedding dresses and Wtoo bridal gowns are generally ideal for destination weddings, as they tend to be lightweight.
 
21. Will you box my wedding dress for me?

Yes, we sell boxes which are suitable as hand luggage and we will box it for you.

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